Another fantastic day ahead with various different topics and activities. I take a moment to go through the planning for today and the next few days. I have organised two training sessions for next week and I need to touch base with the external trainers to coordinate a few things. A colleague from the IT Service Desk will be providing the IT resources required for these sessions. Then I just need to pop over to see the reception ladies to make the final arrangements for the room to be used and the number of participants. Of course this is one of those processes which could easily be automated and digitised, but fortunately personal contact, both with customers and colleagues, is still very much a priority at ForFarmers.
I subsequently check my emails and our ticket system for any things which require my immediate attention. I instantly deal with any urgent matters, or ones I can immediately get done. Any others I will plan in, or allocate them within the team.