New team strengthens customer service for moist and liquid feeds

A new ForFarmers team has been created to focus on all customer-facing elements of moist and liquid feeds. Based at Shepshed the team consists of Sales Coordinator Team Leader Gail Robertson together with Sales Coordinator’s Hannah Stone and Jemmanie (Jem) Kerry.

Afbeelding: SC Team cropped
Left to right: Jem, Gail & Hannah

The trio will be responsible for confirming customers’ deliveries and advising of any changes along with discussing monthly pricing. They will act as first point of contact for customer queries, invoice issues and complaints and will offer sales support for traders during campaign periods.

Paula Parker, Trading Manager said: “We welcome this new team which will strengthen our customer first approach and make Forfarmers moist and liquid feeds easier to do business with. The creation of this new team builds on Strategy 2025 and will fortify our customer relations and help us service their needs better. It will also enable us be more proactive and provide a clear contact point for our customers.”

The team can be contacted on 01509 501830 option 2.

Meet the team:

Gail Robertson, Sales Coordinator Team Leader

Afbeelding: Gail cropped

Gail joined ForFarmers in April 2023, bringing more than 25 years’ experience in customer service, mainly in the logistics industry. “I have had the opportunity to manage many large customers such as Amazon, Wayfair and AO,” she said. “I am very much looking forward to leading the new team, getting to know all our customers and improving communication and service to help make ForFarmers the supplier of choice.” When Gail is not at work she likes to spend time gardening, reading, walking, travelling and going to see live music.

Jemmanie (known as Jem) Kerry, Sales Coordinator

Afbeelding: Jem cropped

Jem has worked for Farmers for just over five years working in the DML planning team covering several different Co-Products sites, Selcoplus and Sedagold Syrup from Selby, and caustic wheat sites, bread and brewers grains in the Midlands. She says: “I wanted to join the new team, as I have always loved speaking with our customers, and finding out more about them and building that rapport with them. I find new challenges exciting, and I am looking forward to seeing this new team flourish.” In her downtime Jem enjoys spending time with family and finding activities to do with her three year old.

Hannah Stone, Sales Coordinator

Afbeelding: Hannah cropped

Hannah has been with ForFarmers for nearly six years working in the DML planning team. She was responsible for planning supply sites in the south of England as well as being a key user for SAP GTM and training other team members.  She enjoys the fact that every day is different and brings new challenges. She was keen to join the new team for the customer focus and relationship building with external customers as well as the sales teams. She is excited at the opportunity to gain more product and commercial knowledge. Outside of work she enjoys spending time with her children and being outdoors.