After 14 years working in export sales, I moved to ForFarmers as part of the original Dairy Direct team nine years ago. Since then, I have worked in several customer experience based roles including stints as Customer Service Team Lead and Customer Complaints Manager.
Around four years ago I became Supply Chain Development Lead, focusing on managing business improvement projects. With my background in customer service and complaints, my first project was integrating customer complaints into our CRM system. Since then I have worked on several other projects which aimed to either improve a process or improve the experience that the customer is getting from the business.