As with any customer service role, there is a lot of variety. Primarily I am here to look after customers, taking calls and orders from them, as well as dealing with any queries or chasing deliveries. This means I spend a lot of time liaising with colleagues in planning, production, and transport to ensure we are getting results for our customers.
In my role, it is very important to have an interest in farming and an understanding of the challenges that farmers face. Ultimately, we are always championing the customer’s needs and ensuring that we come to a solution, even when things don’t go to plan.